02 8319 4880 info@activeit.com.au

Managed IT Support Services

Managed IT Support service is ideal for any business that relies heavily on computer system to perform daily activities such as accessing e-mails, printing documents, sharing files & folders, handling appointments, generating reports, managing clients accounts/database etc.

One of the main challenges companies face runnning a business is supporting the day to day IT systems. Your time is valuable and rather than wasting time dealing with IT issues, you’d rather spend your time building value, efficiencies and profitibility.

We become your virtual IT department – being a single point of contact for all of your IT needs from desktop to server management. Our dedicated team can look after every aspect of your IT system and ensure things run smoothly. We will monitor, manage and maintain your entire IT system so that you can focus on your business while we focus on providing you efficient & stable IT system.

How you’ll benefit:

  • Guaranteed response times
  • Unlimited remote support
  • Service level agreement in place
  • Single point of contact for all of your IT requirements
  • Flexible plans suited to your business
  • Pro-active rather than reactive support
  • Fixed monthly costs
  • No unexpected invoices
  • Professional advice and guidance

Key Features:

  • Professional business hours helpdesk
  • Out of hours service availabe
  • Unlimited remote support
  • Pro-active maintenance
  • 24×7 monitoring of critical systems
  • 3rd party vendor liasing
  • Backup management
  • Security management
  • Anti-virus management
  • Anti-spam management